- Website security.
- How to read your documents:
- How to pay.
- Reading the transactions on a bank statement:
- VAT Invoice and Business Customers.
- Cancel order.
- Delivery base on DPD.
- Missed delivery.
- Order returns back to our store.
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Website security |
| Pet Shop Express has been working on the best security and performace systems that procects Coustomers Data, and transactions. The payments gateways (HSBC, PayPal, Google checkout) supports by encrypted by one of the best security encryption communication system (Secure Socets Layer) veryvired by RapidSSL. |
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How to read Your documents |
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How to read Your receipt |
| The Figures quoted are for illustrative purpose only. |
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How to read Your delivery note |
| The Figures quoted are for illustrative purpose only. |
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How to pay |
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How to pay with HSBC Payments |
| HSBC payment gateway is fast secure and convenient. On “confirm you order” screen press “saefty payment” divert you to HSBC website to proceed the payment welcome screen comes up then press "continue". |
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| On the next screen be sure you are paying to PET SHOP UK LTD and that screen shows the amount which needs to be pay just simply type you debit card/credit card details and then press "continue". |
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| We nearly there. This screen contains the full purchase details just for your last verification and "proceed" button to pay. |
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| Order completed screen press continue return you back to our website. |
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How to pay with PayPal Payments |
PayPal payment gateway is fast secure and convenient. On "confirm you order" screen press "safety payment" divert you to PayPal website to proceed the payment welcome screen comes up. Illustration below shows you how to read the informations.
The Figures quoted are for illustrative purpose only. |
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How to read transactions on a bank statement |
| Each transaction has been recorded and debited Credit or Debit Card. It describes submitted transactions on your bank account. To find this recond please locate on your bank statment in "Description" column transaction follow a schemat: |
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HSBC Payment |
- Date: Date of the transaction (Could be delayes up to 48h.)
- Description: Shows Company name and the receipt number following construction: PET SHOP UK LTD.LONDON {unique-ID-transaction}.
- Amount: Describes the amount which was paid.
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PayPal Payment |
- Date: Date of the transaction (Could be delayes up to 48h.)
- Description: Shows Company name and the receipt number following construction: PayPal Payemnt {ID-transaction}.
- Amount: Describes the amount which was paid.
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VAT Invoice and Business Customers |
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| Unfortunately we do not provide VAT invoices. This store on-line is dedicated to residential customers.
Pet shop express does effectively supports business customers. Years of our professional experiences with pets products and accessories build solid customer relationship. We work closely with customers to provide the best products. That way guarantee most cost effective and independent supplying scheme. To get contact with business suppliers team just e-mail your inquiry to business@petshopexpress.co.uk and we will be more than happy to assist you. |
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Cancel order |
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| Cancellation of the purchased Goods can be made by Buyer who had registered with us. Cancellation option is available during purchase procedure and when order status is "ORDER PROCESSING".
The Buyer may cancel the Order for any reason until the order has status “ORDER PROCESSING”, but no later than the end of the 7th Working Day after the day of receipt of the Goods. You should cancel Goods purchased from us by sending a written notice of cancellation by post or hand delivery addressed to Customer Services at Pet Shop UK Limited, 4 Pretoria Road, SW16 6RP, London, or by e-mail to store@petshopexpress.co.uk. On cancellation of an order, you must return the Goods to us in their original condition and undamaged. When you cancel an order, you will have to pay the carriage costs for returning the Goods to us unless we have not been able to supply the Goods as ordered and have substituted alternative Goods. You must take reasonable care to ensure that the Goods are properly packaged so that they will not be damaged whilst in transit. If you do not arrange to return the Goods to us, then you are under a duty to make the Goods available for collection at your expense from the address to which they were delivered.
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller on store email address, or contact directly Pet Shop Limited on:0203 393 55 43 within 7 days if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. |
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Delivery base on DPD |
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| We use DPD to deliver packages to our customers. As always at Pet Shop Express we are continually looking at every process possible that will enable us to deliver products to you at unbeatable prices base on three zone group verify by postcode which assigns your address(es) to the right zone. |
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Zone 1
England, Wales and parts of Scotland, excluding Highlands and Islands. The zone is made up of all postcodes not mentioned in zones 2 and 3.
Delivery charge
| delivery cost |
| order up to £35.99 |
£5.99 |
| over £35.99 |
£0.00 |
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Zone 2
The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
Delivery charge
| delivery cost
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| order up to £64.99 |
£11.99 |
| over £64.99 |
£0.00 |
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Zone 3
Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25.
Delivery charge
| delivery cost
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| order up to £104.99 |
£19.99 |
| over £104.99 |
£0.00 |
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Missed delivery |
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| Have you missed you delivery? Don't worry just simple contact us on 0203 393 5543 and we will be able to assist you. |
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Orders returns to out store |
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| When an order has been returned to our store. To rearrange a new delivery date please contact our Customer Support Team for assistance. This action is available only for 14 days from return date.
Unfortunately this action is related with unsuspected additional costs. Return delivery fee £6.00 plus resend cost £7.00. Total to pay of:£13.00. Alternatively you can cancel your order (cancellation fee £13:00). |
